AI Phone Front Desk for Pediatric Practices
Teddy Chat answers your clinic’s phone, resolves routine calls automatically, and routes the rest to staff with full context. It sits on top of your existing phone system, covers after-hours, speaks multiple languages, and keeps your team focused on the families in front of them.
What the AI phone front desk handles
Phones are the biggest drain on a pediatric front desk. Teddy answers every call, takes care of the routine ones, and brings your team in only when a person is actually needed.
Resolves routine calls
School and sick notes, forms, hours and locations, refill and portal directions, billing and insurance basics, and clinic policies — handled on the call without staff time.
Books or directs to booking
When a visit is appropriate, Teddy routes the family to your booking link or scheduling process based on the rules you set.
Warm handoff with full context
When a call needs a person, Teddy hands it off to staff with a summary of what the family needs — no starting over, no lost context.
After-hours and overflow coverage
Evenings, weekends, lunch, and call surges are covered, so families aren’t stuck in voicemail and Monday morning isn’t buried.
Designed to guide families and escalate when needed. Not intended to diagnose or replace clinical judgment.
Call routing and escalation you control
You define hours, routing, and when Teddy hands off to staff. You set the escalation rules — including what happens when a caller describes an emergency. When symptoms sound urgent, Teddy tells the caller to call 911 right away and can follow your escalation rules, such as notifying on-call staff when you enable it.
- Define business hours, after-hours behavior, and holiday handling.
- Decide which call types resolve automatically and which go to staff.
- Set urgent-symptom escalation and on-call notification rules.
- Review call logs and refine routing over time.
Works with your existing phone system
Teddy Chat is designed to sit on top of your current phone setup — no rip-and-replace. You keep your number and your team; Teddy handles the volume you want it to handle and routes the rest to the right place.
Multilingual phone support
Teddy can speak with families in their language, so more callers get clear answers and your front desk isn’t the only path for non-English-speaking families. You choose which languages are enabled.
Setup and go-live timeline
Phone takes a little longer than website chat because of number setup and call-flow testing — but it’s still measured in days, not months.
Playbook
Hours, routing, escalation rules, and the calls you want Teddy to resolve.
Number & call flow
We set up the number routing and test the call flow with your team.
Go live & improve
Teddy answers calls; you review logs and refine over time.
Safety, privacy, and compliance
- HIPAA-ready with a BAA available. Designed to minimize personal information and follow your guardrails.
- Not a diagnosis. Teddy provides general, clinic-approved guidance and escalates urgent situations to 911 and your on-call rules.
- Transparent. Calls can be logged for transparency and coaching so your team can review and improve.
- Your rules. You decide what Teddy says and does, and you can change it anytime.
AI phone FAQs
Answer every call without the phone tree
See the AI phone front desk working for a pediatric practice like yours. Starting at $299/mo.
Book a Demo