Teddy Chat FAQs for Pediatric Practices

Teddy Chat is an AI-powered front desk and patient engagement platform built specifically for pediatric practices. It connects a website chatbot, AI phone answering, and patient education in one system your clinic controls.

Yes. Teddy Chat is built around pediatric protocols, AAP-aligned guidance, and clinic workflows. It is not a generic platform retrofitted for healthcare.

No. Teddy Chat handles repetitive questions and routine calls so your team can focus on the families who need a person. It augments your front desk and routes anything that needs staff with full context.

Routine questions, clinic policies, scheduling directions, school notes, forms, and symptom guidance that routes families to the right next step.

Yes. Teddy Chat is added to your current pediatric website and configured around your clinic. If your site is dated, our team can also refresh and manage it while keeping your domain and URLs.

Yes. No EMR or EHR integration is required. Teddy Chat works alongside your current systems.

Website chat can typically go live in days. If you add phone, allow a few extra days for number setup and call flow testing.

Yes. Many clinics start with the website chatbot and add the AI phone front desk when they want to reduce call load further.

Yes. It is designed to sit on top of your current setup. You define hours, routing, and when to hand off to staff.

Yes. You control tone, scripts, clinic FAQs, escalation rules, and what features appear. Updates can be made anytime.

Yes. Teddy can route families to your booking link, portal, forms, and location specific instructions based on your rules.

Yes. By answering routine questions on your website and phone clearly and consistently, fewer of them become calls and voicemails, which reduces front-desk pressure.

Yes. Teddy Chat is designed to be ADA / WCAG 2.2 AA accessible, and our website refresh service builds modern, mobile-first, accessible pediatric practice websites. See our accessibility statement.

Yes. Multilingual support is on by default. Teddy can automatically respond in the caller or parent’s language, and you choose which languages you want enabled.

Yes. Teddy Chat is mobile friendly and works across devices. No downloads needed.

No. It provides general guidance and clinic-approved next steps. It escalates when symptoms sound urgent.

Teddy tells them to call 911 right away and can follow your escalation rules, for example notifying on-call staff if you enable it.

Teddy Chat is designed to minimize collection of personal information and follow your guardrails. It is HIPAA-ready and available under a BAA. Conversations can include sensitive information depending on what a user enters, and are handled under your clinic’s configuration. See our privacy policy.

Conversations can be logged for transparency and coaching. Your team can review what Teddy said and improve it over time.

Pricing starts at $299/mo and scales with your clinic and the channels you turn on. There are no long-term contracts. Book a demo for pricing tailored to your practice.